INQUIRIES, SAMPLING, ORDER PROCEDURES

 

INQUIRIES to be submitted with technical drawings (preferably in CAD or PDF format) and, if possible, samples.

 

QUOTATIONS sent within 2 - 3 days based on requested delivery terms (FOB, CIF, Door-to-Door Duties Paid).

 

SAMPLES
- within about 14 days
- only in combination with purchase order
- samples free of charge up to US$ 30.00 value
- sample shipment at customer's expense

 

ORDERS will only be released for mass production after receipt of customer's sample approval.

 

PAYMENT TERMS - 60 days after shipment date (for credit-approved customers)

 

WARRANTY - OEM Parts Express, Inc. guarantees for each produced part and will replace any defective part due to machining or casting defects.

 

ORDER-TRACKING-SYSTEM - Our customers have the possibility to track all stages of their orders through the internet; 24 hours a day / 7 days a week.